Support
Direct support for the Resultary private beta.
Product, installation, privacy and security questions are handled through the Resultary support address.
What to include in a support request
Context
Jira site name, monitor name and whether the issue is setup, verification, incident, notification or recovery related.
Timing
Approximate date/time and timezone of the run or error so the relevant event can be identified.
Safe evidence
Visible error text or a screenshot with secrets removed.
Never send: passwords, Atlassian tokens, protected heartbeat URLs, Slack webhook URLs, Teams webhook URLs or other credentials.
Beta support level
Support is currently best effort. There is no contractual response-time, uptime or recovery SLA during private beta unless separately agreed in writing.